Last updated: January 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or team. We are committed to safeguarding your privacy and ensuring your data is handled responsibly and transparently.

1. Information We Collect
We may collect the following types of information:
•     Personal details such as your name, address, email address, and phone number
•     Property information relevant to assessments or surveys
•     Technical data such as IP address, browser type, and website usage
•     Communication records including enquiries, emails, and service requests
2. How We Use Your Information
We use your information to:
•     Provide and manage our services
•     Respond to enquiries and customer support requests
•     Carry out assessments, surveys, and reporting
•     Improve our website, services, and customer experience
•     Meet legal or regulatory obligations
3. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
•     Your consent
•     Performance of a contract
•     Compliance with legal obligations
•     Our legitimate interests, such as improving services
4. Sharing Your Information
We do not sell your personal data. We may share information with:
•     Service providers who support our operations
•     Regulatory bodies where required by law
•     Professional partners involved in delivering our services
All third parties are required to keep your data secure and use it only for agreed purposes.
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. Data is stored securely and retained only for as long as necessary for the purposes outlined in this policy.
6. Your Rights
You have the right to:
•     Access the personal data we hold about you
•     Request corrections or updates
•     Request deletion of your data where applicable
•     Withdraw consent at any time
•     Object to certain types of processing
•     Request data portability
To exercise your rights, please contact us using the details below.
7. Cookies
Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@omniaenergy.co.uk

Telephone: 01993 684159